Running a Client First company, I’m always on the lookout to see how other companies measure up and if they are Client First. So, what could the film “Yes Man” starring Jim Carey, The Apollo Moon Missions, and Client First Customer Service possibly have in common with Service of Process, well let me tell you…
Several years ago, Jim Carey was the lead actor in a romantic comedy, “Yes Man”. For those of you that haven’t seen the 2008 movie, it was a tale of a recently divorced bank loan officer, Carl. As a bank loan officer, his day was filled with “No” after “No”. Depressed with his negative outlook on life and his divorce, one of his friends convinces him to go to a motivational seminar on the power of saying “Yes”. After the seminar, Carl begins on his “Yes” journey and it changes his life. His unconditional positivity opens doors and opportunities he would never have imagined, just by saying “Yes”. Like most of you, I read and hear things as I go about my daily routine that just makes me shake my head in disbelief. I am constantly amazed at how many executives and so-called “leaders” are all in on the “No” and how freely they share their love and admiration of “No” in the name of protecting and prioritizing “their” time. What about the client’s time?
Take a minute and reflect on your relationships, family, business, and other achievements. How much could you have accomplished if your focus was “No”? How far could any business leader take a company if their focus was on the negative? What type of service does this inspire their employees to deliver? When JFK established the goal of going to the moon in 1962, he said “We choose to go to the moon. We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard, because that goal will serve to organize and measure the best of our energies and skills, because that challenge is one that we are willing to accept, one we are unwilling to postpone, and one which we intend to win, and the others, too. JFK used words like “hard” and “winning”. Real leaders are enablers and never focus on “No” or managing your expectations. Leaders find a way to make things happen and inspire others.
At 360 Legal, we specialize in “YES”. 360 Legal is a Client First legal service organization where clients rely on us to help them achieve positive outcomes. Our clients don’t engage with us to hear “No” or that we need to prioritize others. Our clients are running a business, they are looking for a way to achieve their goals, to win in the marketplace, to get to “Yes”. At 360 Legal, we don’t “manage our client’s expectations” by telling them “No”. Our associates take pride in helping our clients get to “Yes”. If your legal service vendor is “managing your expectations”, offshoring your work, not meeting your performance standards, or providing poor customer service. Why are you still using them again?
360 Legal can make the insanity stop and enable your business to achieve “Yes”. So, drop me an email, or give us a call at (888) 360-5345. 360 Legal, will provide you with a real solution that delivers “YES”. Don’t settle for “No”, offshored work, Client eventually customer service, or poor performance. We can show you the difference working with a Client First vendor can make for your firm.
You, your firm, your clients, and your staff deserve better! You deserve “Yes”!
Call Us (888) 360-5345.